Support

We deliver within European Economic Area states, to Switzerland, UK and Middle East. We do not deliver to Russia, Byelorussia and Iran, supporting Russian aggression towards Ukraine. For other countries, please contact us to discuss the possibility of transport to your country.

Yes, oil-free vacuum pumps are available as an optional upgrade for all models. For a price quote, please contact us.

Yes, it is possible, however, such option is extra paid. Please, contact us to get you individual pricing for such option.

We supply you with some basic materials for a start; however, trays, trolleys and other accessories are to be bought extra depending on your current needs. Please, remember that all our devices are GN-compatible, so you can easily use your current trays and accessories with our equipment. Each order is to be confirmed individually.

In case of a short power outrage, in compact units the proces is continued uninterrupted within a couple of minutes thanks to built-in acumulators. In industrial units, the process would need to be reprogrammed from the beginning.

We always stay close to our clients. In case of any problems, please contact us via the dedicated WhatsApp group we set up for all clients. Our support team will assist you in resolving them.

Door adjustment in compact units is a simple process that can be carried out without any technical background. Please contact us and follow the received instructions.

The process consists of several steps. Please watch the instructional video: link

1. Switch off the unit.
2. Loosen the screw.
3. Remove the vacuum pump.
4. Unscrew the bolt securing the oil tank (at the bottom of the tank).
5. Drain the used oil.
6. Tighten the screw.
7. Unscrew the bolt on the upper part of the tank.
8. Refill with new oil.
9. Tighten the bolt.
10. Reattach the vacuum pump.

This situation occurs when the airflow is too big, which happens if doors are not closed or there is untightness in the system. The mineral oil in such vacuum pump is not toxic and can be easily cleaned with regular paper towel.

Average times of delivery vary from approximately 2 to 4 months from an order contract is signed. We do not produce freeze dryers on stock. Please, contact us to check the possible delivery schedule.

To connect the equipment, attach the plug, water drains and other connections - depending on the model you have, in accordance to the Quick Connection Guide delivered together with the Operating Manual.

This error occurs when the meaning from the sensor can not be read 10 times in a row. Usually such situation indicates bad connection to the motherboard or physical damage of the sensor. Please, check connection or replace sensor if necessary.

Up to 8 business hours.

A thermal fuse protects the unit from overheating by ensuring the temperature stays within safe limits. To replace it, please contact us for a support.

All information on optimal processing parameters is collected in the cookbook. You can find the cookbook in the section above.

Detailed information on the technical aspects of the equipment is provided in the user manual, supplied in printed form with every freeze dryer and available for download from the website. To ensure more efficient operation, watch the video tutorial - link

When your unit is connected to the Internet, the data on basic parameters is uploaded to the server and can be analyzed both in real time or later. We collect only basic data, no personal data is collected or processed. Please, contaxt us to receive the admission to the administration panel.

Three nines occur when data is loading. Usually, the meaning dissapers when processor finalizes loading of all the data. In case the inidication is shown for a long time, please contact Leosmak team.